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How vs20olympx Handles Your Privacy

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, your personal information stays secure and is used only for account operations, withdrawals…

Account security firstLocal payment data protectedYour request, answered in 14 days
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vs20olympx How vs20olympx Handles Your Privacy
REACH OUR TEAM

Privacy Questions – Contact Us

If you have questions about how we use your information, want to request your data, or need to update your account details, our support team is…

Email Support Send privacy requests to our inbox and we'll respond within 14 calendar days with…
Live Chat Jump into the lobby and open live chat during operating hours.
Account Settings Update your contact information, email and phone number directly in your account dashboard without…
HOW WE SECURE YOU

Data Protection and Your Account Rights

Your account credentials and payment details are encrypted and stored on secure servers. We use industry-standard SSL technology to protect data in transit.

Encryption Standard

All login credentials, DANA, OVO, GoPay and QRIS payment details are encrypted with 256-bit SSL to keep your wallet and…

Session Cookies

We use cookies to remember your lobby preferences and keep you logged in.

Withdrawal Verification

When you request a payout, we cross-check your banking details against your deposit records to confirm the withdrawal address matches.

Data Retention

We keep account and transaction records for as long as local regulation requires, then securely delete or archive them.

Access Requests

You have the right to request a full copy of your personal data.

Account Closure

Closing your account removes active data. We may retain transaction records where law requires it for compliance and dispute resolution.

Privacy Policy – Frequently Asked

Below are the questions we hear most about data privacy, account security and what happens to your information. If you don't see your question here, reach out to our support team via email or live chat.

We collect your full name, date of birth, email address, phone number and banking details (account holder name, bank name and account number for withdrawal verification). This information is used to verify your identity, process deposits and withdrawals, and comply with local financial reporting obligations.

Transaction records including payment method details are retained for the minimum period required by local Indonesian financial law, typically between 5 and 7 years. After that retention period, we securely delete or archive the data. We never share payment details with third parties.

Yes. Email our support team with a data access or deletion request and we'll respond within 14 calendar days. We can provide your data in a readable format. Deletion depends on local law—we may need to retain records for compliance, but we'll explain what can and cannot be removed.

We do not sell your data. We share information only with payment processors like DANA, OVO, GoPay and QRIS to process your transactions, and with regulators where local law requires it. All third parties sign agreements to protect your privacy.

Your password is encrypted and never stored in plain text. We use 256-bit SSL encryption for all login sessions. We verify withdrawal addresses against your deposit records to prevent fraud. Enable two-factor authentication in your account settings for extra security.

Closing your account removes active data from our systems. We may retain minimal information where local law or payment processing requires it—for example, transaction history for financial compliance. We'll never use your data for marketing after closure.

Log into your account dashboard and go to Account Settings to update your email, phone number and personal details. Changes take effect immediately. You can also manage cookie preferences in your browser or contact our support team for help.

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